As conflict resolution specialists, we have developed training workshops to keep in line with our clients’ needs. With the advent of remote working in 2020 as a result of COVID-19, we have developed online training materials, in addition to the face-to-face workshops that we offer.

Our online courses include the following subjects:

• Hallmarks of difficult personalities/behaviour
• How to respond to a range of challenging behaviours in ways that de-escalate conflict
• Developing a toolkit and utilising EQ skills to connect and collaborate in tough situations

Our face tailor-made conflict management training sessions are customised to suit your industry and organisation.

• Educate on the different types of conflict and how they can manifest.
• Engage with other colleagues to help them tackle difficult conversations.
• Extinguish, identify and manage potential conflicts before they become disputes.
• Deliver performance feedback without the fear of bullying accusations.
• Empower and gain confidence in managing other people’s conflict.
• Encourage communication and transparency.
• Enhance your work environment and create a better culture for all.

We can’t stress enough how important conflict management skills are in every aspect of life. Especially so in business today, where badly handled situations can end up in court.

Our training sessions pack in everything you need to know within a business-friendly time frame.

Training can be delivered one-on-one or to various sized groups.
We’re totally flexible and can run half-day or full-day training courses to suit your specific requirements.