People’s ability to accurately recognise their own feelings and those of others
directly impacts your organisation’s culture, effectiveness and productivity.
Workshop Details
MODULE 1:
Understanding legal rights and Responsibilities
under Australian Workplace Legislation
- Defining workplace bullying and sexual harassment within the legal framework.
- The difference between performance management and bullying.
- Overview of recent Industrial Relations reforms.
- Employee responsibilities in preventing, reporting, and responding to bullying and harassment incidents.
- The value of early intervention and effective communication workplace conduct.
- Support and resolution options and strategies.
- Understanding the principles of procedural fairness
in the complaint process.
MODULE 2:
Managing Conflict and Difficult Behaviour
- Defining and distinguishing workplace conflict.
- Identifying hallmarks of difficult personalities and challenging behaviour.
- Understanding red and green zones of conflict.
Building a conflict resolution toolkit. - Practical strategies for effective conflict management
- Understanding the importance of emotional
intelligence in the workplace. - Tackling difficult conversations using the correct language.
- Building a Conflict Resolution Toolkit
What to expect
Interactive discussions
and case studies
Role-plays and
simulations
Group exercises and
feedback sessions
Real-life examples
and practical tools
“Participants now have the tools and feel better equipped to address difficult workplace situations in a sensitive manner.”
“The course effectively addressed essential workplace issues, such as dealing with difficult personalities, understanding bullying, and addressing sexual harassment. It offered practical insights and valuable solutions and Saranne’s facilitation created an open and safe learning environment.
Saranne’s encouragement of active participation and meaningful discussions greatly benefited our group and fostered a positive team spirit.
I highly recommend this conflict resolution course to anyone with people management responsibilities. It’s a valuable investment in personal and professional development and organisational culture and has already made a positive impact on our team.”
Head of HR, Indorama Ventures
Are you ready to empower your people with improved communication skills?
Do you want to help managers nip small problems in the bud before they become bigger issues?
Let us help you develop a workforce that knows what to say and when in difficult situations.
1/2 DAY WORKSHOP
- Duration: Half-day (5 hours)
- Comprehensive coverage of all essential conflict
resolution topics - Includes all materials and workbooks for participants
- Suitable for groups of up to 25 people
- On-site facilitation – we can conduct the workshop at your preferred location for added convenience
Investment
Pricing available upon request.
The pricing may vary based on your location and specific workshop customisation.
1 DAY WORKSHOP
- Duration: 1 day (8 hours in total)
- Comprehensive coverage of all topics listed
- Includes all workbooks and resources for attendees
- Suitable for groups of up to 25 people
- On-site facilitation – we can conduct the workshop at your preferred location for added convenience
Investment
Pricing available upon request.
The pricing may vary based on your location and specific workshop customisation.
Your workshop facilitator
Saranne Segal is a workplace legal expert, investigator, mediator, trainer, workplace bullying authority and conflict resolution advocate.
Saranne practised law for 25 years before starting Segal Conflict Solutions. She draws on her extensive experience and formal qualifications in psychology, law, industrial relations and human resources to help clients understand their workplace culture and manage conflict creatively and confidently.
As Seen in
Your first step toward Workplace Dispute Resolution in seven days or sooner.
Please contact Segal Conflict Solutions on 02 8036 5558 / 0413 532 353 / saranne@segalconflictsolutions.com.au
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