Conflict Resolution Training Workshop Sydney

Workplace Conflict Resolution Training in Sydney
Online or onsite workshops to improve communication, manage disputes and build a healthier workplace culture.

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Conflict Resolution Training Workshops

Conflict is part of every workplace, yet many teams aren’t equipped to manage difficult conversations, personality differences or situations that quietly escalate. When concerns aren’t addressed early, tension builds and people begin to feel unsure about how to move forward.

Our conflict resolution training provides practical tools to help leaders and employees communicate clearly, recognise what’s driving the tension and address issues before they develop into formal disputes. The aim is always to support a healthier, more respectful workplace.

Training is available in person across Sydney, as well as through interactive online sessions for organisations needing a flexible option.

Online & In-Person Training Options

Online Training

Our online courses cover the following areas:

Hallmarks of difficult personalities/behaviour
How to respond to a range of challenging behaviours in ways that de-escalate conflict
Developing a toolkit and utilising EQ skills to connect and collaborate in tough situations

These sessions are delivered live and include discussion, practical examples and real workplace scenarios.

In-Person Training

Our face-to-face workshops are tailored to your industry, roles and the specific challenges your team is facing. By customising the content, we ensure the training is practical, relevant and immediately helpful for your workplace.

What You Will Learn

Our workshops help participants develop clear, practical skills, including:

Recognising early signs of conflict and understanding why issues escalate
Handling difficult conversations with confidence
Using calm, respectful communication when emotions run high
Approaching performance discussions without fear of backlash
Applying EQ tools to improve working relationships
Knowing when to step in, when to step back, and how to resolve issues early

What This Training Helps You Achieve

We share our experience and practical insights to help your organisation:

Understand different types of conflict and how they show up
Give staff the confidence to handle tough conversations
Identify and manage potential conflict before it turns into a dispute
Deliver performance feedback without concerns about bullying allegations
Improve communication and trust within teams
Create a healthier workplace culture with fewer misunderstandings

Who Is This Training For?

Managers and team leaders.
HR professionals
Employees dealing with difficult colleagues or customers
Remote or hybrid teams
Organisations experiencing repeated conflict or communication breakdowns

Meet Your Trainer – Saranne Segal

Saranne Segal, workplace mediator and workplace investigator

Saranne Segal is a workplace mediator and conflict resolution specialist with a genuine commitment to helping people move through difficult situations with clarity and respect.

Each workshop draws on her background in psychology, law, industrial relations, human resources and mediation. This combination of experience allows her to offer practical insight and support participants to approach conflict with confidence, understanding and care.

Qualifications & Accreditations

Bachelor of Laws (LLB)
Bachelor of Arts (BA), Psychology major
Masters in Industrial Relations & Human Resources Management
Member – Australian Mediation Association

Be conflict management trained by lunchtime

We can’t stress enough how important conflict management skills are in every aspect of life. Especially so in business today, where badly handled situations can end up in court.

Our training sessions pack in everything you need to know within a business-friendly time frame.

Training can be delivered one-on-one or to various sized groups.
We’re totally flexible and can run half-day or full-day training courses to suit your specific requirements.

Testimonials

“

As the Head of HR of Indorama Ventures, I recently organised a conflict resolution course facilitated by Saranne Segal, Director of Segal Conflict Solutions, for a group of approximately 20 participants. I’m delighted to share the positive experience of our participants. The course effectively addressed essential workplace issues such as dealing with difficult personalities, understanding bullying, and addressing sexual harassment. It offered practical insights and valuable solutions.

Saranne’s facilitation style created an open and safe learning environment. Her encouragement of active participation and meaningful discussions greatly benefited our group and fostered a positive team spirit.

The positive feedback from the participants highlights that they now have the tools and feel better equipped to address difficult workplace situations in a sensitive manner.

I highly recommend this conflict resolution course to line managers and anyone with people management responsibilities looking to enhance their conflict resolution skills. It’s a valuable investment in personal and professional development and organisational culture.

Thank you, Saranne, for delivering a course that has already made a positive impact on our team.

Karen D.

HR Dept. Indorama Ventures

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Workplace Conflict Resolution Training in Sydney