Workplace conflict is often seen as something to be avoided at all costs. Many leaders believe that if they ignore small tensions, they will simply fade away. However, the reality is quite the opposite – unresolved conflict festers, disrupts teams, and eventually leads to significant financial and cultural consequences. At Segal Conflict Solutions, we’ve seen […]
Ever read an email or heard a comment in a meeting and thought, “Ouch, that felt unnecessary”? Tone-the unspoken element of communication-can make or break a team. It’s not just the words we use but how they’re delivered that influences how people respond. At Segal Conflict Solutions, I’ve seen firsthand how a team’s tone can […]
Listening is a skill I’ve spent years working on, and one particular workplace mediation taught me just how powerful -and occasionally ridiculous -it can be when you get it right. I was called in to mediate a heated dispute between two colleagues over, of all things, a stapler. Yes, a stapler. At first glance, it […]
Workplace conflict is inevitable, but how it’s handled can determine whether issues are resolved or allowed to fester. According to a recent report from the CIPD (Chartered Institute of Personnel and Development), there is a stark disconnect between how employers and employees perceive conflict management. While 81% of employers believe they are addressing conflicts effectively, […]
In today’s workplaces, the balance between privacy and accountability is more important and complicated than ever. With the rise of advanced technology, employers now have unprecedented access to employee activities. But where do we draw the line between monitoring for safety and performance and respecting an employee’s right to privacy? A Case in the Headlines: […]
As remote work becomes the norm, how we handle workplace conflicts is also evolving. The lack of face-to-face interactions and the potential for misinterpreting written communication can lead to misunderstandings and disagreements. Without the usual cues from voice intonation and body language, small issues can quickly escalate into significant conflicts. This makes clear and empathetic […]
Introduction Workplace conflicts are inevitable, but how they are handled can significantly affect an organisation’s overall health. Mediation has emerged as a powerful tool for resolving disputes, promoting a harmonious work environment, and avoiding costly litigation. This blog delves into the best practices for implementing mediation in the workplace, the benefits it brings, and a […]
Navigating workplace conflicts can be challenging, but organisations can foster a harmonious work environment with effective resolution strategies like mediation. Mediation, a highly effective method for resolving disputes, promotes open communication and fosters positive working relationships. However, understanding the costs associated with workplace mediation in Australia is essential for informed decision-making. In this blog, we’ll […]
Raised voices, swearing, name calling. These are things frontline workers in service roles often find themselves dealing with. Whether it’s a disgruntled customer in a shop, a frustrated caller on a helpline, or a challenging guest at reception, these encounters are unfortunately all too common. This article explores the prevalence of negative customer interactions, delves […]
Knowing how and when to have a difficult conversation is a vital skill for anyone in a workplace and is one of the key pillars of conflict resolution. The need to have a difficult conversation can arise for various reasons. A difference in values or perspectives, unmet performance targets, or disrespectful behaviour will, at some […]
Please contact Segal Conflict Solutions on 02 8036 5558 / 0413 532 353 / saranne@segalconflictsolutions.com.au
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