Entries by SG-manager

Mediation in the Workplace: Best Practice and Benefits

Introduction Workplace conflicts are inevitable, but how they are handled can significantly affect an organisation’s overall health. Mediation has emerged as a powerful tool for resolving disputes, promoting a harmonious work environment, and avoiding costly litigation. This blog delves into the best practices for implementing mediation in the workplace, the benefits it brings, and a […]

Understanding Workplace Mediation Costs in Australia: A Comprehensive Guide

Navigating workplace conflicts can be challenging, but organisations can foster a harmonious work environment with effective resolution strategies like mediation. Mediation, a highly effective method for resolving disputes, promotes open communication and fosters positive working relationships. However, understanding the costs associated with workplace mediation in Australia is essential for informed decision-making. In this blog, we’ll […]

Managing Bad Customer Behaviour: Strategies For Frontline Workers

Raised voices, swearing, name calling. These are things frontline workers in service roles often find themselves dealing with. Whether it’s a disgruntled customer in a shop, a frustrated caller on a helpline, or a challenging guest at reception, these encounters are unfortunately all too common.  This article explores the prevalence of negative customer interactions, delves […]

Will workplaces be better in 2024? Here are 5 predictions.

As we bid farewell to 2023, workplaces are navigating a path forward, defining their future. In many ways, it’s been another year of workplaces finding their feet. Some continue to embrace the lessons and ways of working developed during the pandemic, while others are rolling back certain freedoms. As we head into 2024, I share […]

Promoting a Safer Workplace: NSW’s Respect at Work Strategy for Preventing Sexual Harassment

The NSW government recently released SafeWork’s NSW Respect at Work Strategy: preventing sexual harassment. It’s a comprehensive four-year plan to prevent and address sexual harassment in workplaces across NSW.  It’s a response to the landmark Respect@Work report by the Australian Human Rights Commission and the facts that: 1 in 3 Australians have experienced sexual harassment […]

10 Common Mistakes in Workplace Investigations…and how to avoid them

Workplace investigations have become integral to maintaining a productive and harmonious work environment. However, many organisations inadvertently make critical mistakes during the investigation process that can undermine the effectiveness of their efforts.  This article explores these common pitfalls while drawing insights from Sean Melbourne, the Executive Director of Source Workplace, who brings over two decades […]

Workplace Deviance: Understanding, Preventing, and Resolving Toxic Behaviour

Introduction Workplace deviance refers to negative behaviours that deviate from organisational norms and can harm employee morale and productivity. This article will explore workplace deviance, its occurrences, and effective strategies to prevent and resolve such behaviour, including mediation, investigation, and conflict coaching. Understanding Workplace Deviance Workplace deviance refers to a broad spectrum of employee behaviours […]