I get asked this question a lot, usually by employers who’ve just received a complaint and are hoping the answer is “not always.” Fair enough. Not every workplace gripe needs a formal investigation. But here’s the thing: more complaints require investigation than most employers think. And the consequences of deciding not to investigate when you […]
A complaint has landed on your desk. You know it needs to be investigated. And now you’re staring at the obvious question: who should conduct this workplace investigation? It’s a more important question than most organisations realise. The person you appoint to conduct a workplace investigation will determine whether the process is credible, whether the […]
You’ve received a workplace complaint and you know it needs to be investigated. The next question is: who’s going to do it? Do you hand it to your HR team to manage internally, or do you bring in an external workplace investigator? It’s not always an obvious call. Both options have their place. But in […]
Choosing a workplace investigator is one of those decisions that feels straightforward until you actually have to make it. You’ve got a complaint on your desk, HR is nervous, and someone has told you to “get an external investigator.” Great. But how do you actually choose one? And more importantly, how do you tell the […]
If you’re Googling “how long do workplace investigations take,” I’m going to guess you’re in one of two camps. Either you’re the employer who just received a complaint and you’re trying to figure out how long your life is going to be disrupted. Or you’re the person who made the complaint and you’re wondering why […]
We need to talk about Sarah. You know Sarah. Every workplace has one. She’s the one who delivers exceptional results, hits every KPI, and makes clients swoon. She’s also the textbook definition of a toxic high performer. She’s the reason three people have requested transfers this year, why Tom from accounting eats lunch in his car, […]
Not all conflict shows up as a formal complaint. Some of it lurks in the background. It hides behind passive-aggressive comments, awkward silences in team meetings, and a subtle shift in energy that no one can quite name-but everyone feels. And often, by the time it’s officially escalated to HR or leadership, the damage is […]
Conflict in the workplace often gets a bad rap, but I’ve found it can be one of the most powerful sources of innovation, if handled the right way. And the research backs that up. Accenture found that companies encouraging constructive disagreement are six times more likely to be innovative. Gallup reports teams with healthy conflict […]
Workplace conflict is often seen as something to be avoided at all costs. Many leaders believe that if they ignore small tensions, they will simply fade away. However, the reality is quite the opposite – unresolved conflict festers, disrupts teams, and eventually leads to significant financial and cultural consequences. At Segal Conflict Solutions, we’ve seen […]
Ever read an email or heard a comment in a meeting and thought, “Ouch, that felt unnecessary”? Tone-the unspoken element of communication-can make or break a team. It’s not just the words we use but how they’re delivered that influences how people respond. At Segal Conflict Solutions, I’ve seen firsthand how a team’s tone can […]
Please contact Segal Conflict Solutions on 02 8036 5558 / 0413 532 353 / saranne@segalconflictsolutions.com.au
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