Workplace Mediation Blog

How to recognise red and green zones for greater collaboration in the workplace

The terms Red Zone and Green Zone were coined by James W. Tamm and Ronald J. Luyet in their book Radical Collaboration. Collaboration is at the foundation of conflict resolution. When two people are aligned in their desire to collaborate, resolving issues is so much easier – in fact, it doesn’t feel like conflict.  Red […]

Workplace Deviance: Understanding, Preventing, and Resolving Toxic Behaviour

Manager criticising an employee

Introduction Workplace deviance refers to negative behaviours that deviate from organisational norms and can harm employee morale and productivity. This article will explore workplace deviance, its occurrences, and effective strategies to prevent and resolve such behaviour, including mediation, investigation, and conflict coaching. Understanding Workplace Deviance Workplace deviance refers to a broad spectrum of employee behaviours […]

How to Resolve Workplace Conflict and Foster Harmony – Insights from a Mediator

Conflict is an undeniable reality when people spend their days together in the workplace. It can arise between colleagues, permeate entire teams or emerge between managers and their employees. However, the challenges posed by workplace conflict can be overcome. In this blog post, we will delve into the intricacies of workplace conflict, uncover its root […]

The Art of Win-Win Negotiation: When Conflict Meets Cooperation

The Art of Win-Win Orientation

Conflict is an inevitable part of our lives, and the way we handle it can have a significant impact on our relationships, both personal and professional. Negotiation, in particular, plays a crucial role in resolving conflicts and reaching mutually beneficial agreements. But what happens when the win-win orientation is absent? In this article, we’ll explore […]

Beyond Surveillance: Prioritising Purpose for a Productive Workplace

What does the word productivity conjure up for you? Manual labour, physical output or efficiency? Pre-pandemic, it was easier to measure productivity (inaccurately) based on the time an employee spent at their desk. With most office-based employees working at least some time at home, many workplaces struggle with ‘productivity paranoia.’ This is despite numerous surveys […]

Bad jobs or bad managers? How to stop good people leaving your workplace

You’ve heard the saying. “People don’t leave bad jobs (or companies). They leave bad managers.” If you’ve been in the workforce long enough, you’ve probably experienced a bad manager. A recent poll found more than two in five of us have left a job because of a bad manager. In the past, having a bad […]

Changes to Respect@Work start with a culture review

The 2023 Industrial Relation Reforms (IRR) should be high on the priority list for all workplaces. Not only is it the right thing to do, but employers who do not comply could also face legal consequences and fines.  The IRR is positive news. The aim is to make workplaces more fair and equitable, which will […]

10 Ways to Enhance Employee Experience in 2023

The workplace environment and employee experience have become increasingly important in recent years as businesses strive to attract and retain top talent. However, in 2023, companies face new challenges, such as remote work and changing workplace dynamics. So, how can organisations improve the employee experience to stay ahead of the curve? Here are 10 ways […]

Workplace Conflict Resolution: Everything You Need to Know

What is Conflict Resolution? Introduction Conflict is an inevitable aspect of life, whether in our personal lives with family or friends or at work with our colleagues, leaders or clients. At work, people from a multitude of backgrounds and personalities are brought together with the purpose of working towards shared business goals. Conflict in the […]

Conflict Coaching – an essential tool for overwhelmed HR professionals

Less than a decade ago, HR professionals were primarily focused on compliance, policies and procedures that supported the business and its employees. Fast forward to 2022, which has shifted towards protecting, motivating and empowering people through employee value propositions, rewards, and health and mental well-being. That’s not to say the other parts of the job […]